Helios Helpline

You can reach Helios Helpline on the following Telegram/WhatsApp numbers from 9:00am-3:00pm Monday to Friday; you can also reach the numbers at a different time and leave a message.

Numbers Languages

00306909868980 - English-French-Ukrainian-Russian-Greek

00306906656134 - Arabic

00306906956107 - Sorani-Kurmanji-Turkish

00306906656125 - Farsi-Pashto-Urdu-Hindi-Panjabi

 

Please contact Helios Helpline on Telegram/WhatsApp if:

- If you are interested in enrolling to HELIOS project.

- If you would like to attend an information session on how to find an apartment

- If you need interpretation support to visit an apartment and rent it

- If you need to transport your belongings to your new apartment

- If you need to know in which ILC you can do your monthly verification and attend integration classes.

- If you want to update your contact number.

 

Tips for using the HELIOS helpline:

• Please be ready to provide your ID number, when contacting HELIOS helpline.
• The helpline can get very busy, especially at the beginning of the week. If you can't get through, please send a telegram text or voice message.
• Please avoid sending multiple messages to Telegram. Send only 1 message in 1 language and wait for the reply.
• Make sure you inform the HELIOS helpline for any change in your contact information, your address and phone numbers.

Languages spoken: Greek, English, French, Ukrainian, Russian, Farsi/Dari, Arabic, Kurmanji, Urdu, Turkish, Pashto, Sorani, Hindi, Panjabi