Navigating a new city can be challenging, especially for asylum-seekers, refugees, and stateless individuals who often face additional challenges in accessing essential services. UNHCR, Refugee.Info, and ACCMR produced City Guides for Athens and Thessaloniki to help people overcome these challenges and efficiently access essential services. 

The information is available in nine languages: English, Arabic, Farsi, Urdu, Greek, French, Turkish, Ukrainian, and Somali.

 

Download the Athens City Guide

Download the Thessaloniki City Guide

 

How to use the Guides?

The City Guides are organized into categories, making it easy for users to locate specific services. The main categories include medical, educational, legal, integration services and many more. The information provided for each entry includes:

• The organization's name.
• The service offered.
• Address (if available).
• Email.
• Phone number.
• WhatsApp number.
• A QR code for direct access to detailed information. When scanned with a smartphone, the QR code is directed to the Refugee.Info website, where you can find more detailed and updated information about the service.

How to scan a QR Code?

Scan a QR code with an Android device

• Open your camera app and point it steadily for 2-3 seconds towards the QR code you want to scan. 
• A notification will appear whenever scanning is enabled. If nothing happens, you can enable QR code scanning in your Settings app. 
• If QR codes aren't an option in your settings, your device unfortunately cannot scan QR Codes natively. You'll have to download a third-party QR code reader app. 
• If you need to download an app to scan QR codes for Android, please open Google Play and search one of the following recommended applications or any other QR application you prefer. Download and install the "Google Lens app" or the "QR Code & Barcode Scanner app" (no ads). Then, open the app and point your camera to the QR code.

Scan a QR code with an iOS/Apple device

• Open the Camera app from the Home screen, Control Center or Lock screen.
• Select the rear-facing camera. Hold your device so that the QR code appears in the viewfinder in the Camera app. Your device recognizes the QR code and shows a notification.
• Tap the notification to open the link associated with the QR code.

Index of Categories and Pages:

To further streamline the user experience, an index of categories and pages is provided below. 

City Guide Athens Page 50-61: HOSPITALS Page 63 PASSPORT OFFICE Page 66 – 67: ACCOMMODATION Page 70 – 73: ASYLUM OFFICES Page 76 – 78: CLOTHING Page 82 – 96: EDUCATIONAL SERVICES Page 100 –101: EMERGENCY NUMBERS Page 104 –119: EMPLOYMENT AND ENTREPRENEURSHIP SUPPORT Page 122 – 125: FOOD Page 128 – 133: GENDER-BASED VIOLENCE Page 136 – 147: HELPLINES AND ONLINE INFO POINTS Page 150 – 151: INTERPRETATION AND TRANSLATION SERVICES Page 154 – 155: KEM - MIGRANTS CENTER OR INTEGRATION Page 158 – 169: LANGUAGE CLASSES Page 172 – 175: LAUNDRY AND PERSONAL HYGIENE Page 178 – 185: LEGAL SERVICES Page 188 – 195: LGBTQI+ Page 198 – 212: MEDICAL SERVICES Page 216 – 221: PSYCHOLOGICAL SUPPORT Page 224 – 233: SERVICES FOR CHILDREN Page 236 – 237: SERVICES FOR THE HOMELESS Page 240 – 245: SERVICES TAILORED FOR WOMEN AND GIRLS Page 248 – 253: CULTURAL, RECREATIONAL AND SPORTS ACTIVITIES Page 256 – 273: SOCIAL SERVICES Page 276 – 277: SUPPORT TOWARDS CITIZENSHIP Page 280 – 282: TRANSPORTATION

City Guide Thessaloniki Page 44 – 48: HOSPITALS Page 52 PASSPORT OFFICE Page 56: ACCOMMODATION Page 59: ASYLUM OFFICES Page 62 – 63: CLOTHING Page 66 – 69: EDUCATIONAL SERVICES Page 72 – 73: EMERGENCY NUMBERS Page 76 – 81: EMPLOYMENT AND ENTREPRENEURSHIP SUPPORT Page 84 – 85: FOOD Page 87 – 91: GENDER-BASED VIOLENCE Page 93 –104: HELPLINES AND ONLINE INFO POINTS Page 108: INTERPRETATION AND TRANSLATION SERVICES Page 112: KEM - MIGRANTS CENTER OR INTEGRATION Page 116 – 119: LANGUAGE CLASSES Page 122 – 123: LAUNDRY AND PERSONAL HYGIENE Page 126 –130: LEGAL SERVICES Page 134 – 136: LGBTQI+ Page 140 – 142: MEDICAL SERVICES Page 146 – 151: PSYCHOLOGICAL SUPPORT Page 154 – 158: SERVICES FOR CHILDREN Page 162 – 163: SERVICES FOR THE HOMELESS Page 166: SERVICES TAILORED FOR WOMEN AND GIRLS Page 170 – 172: CULTURAL, RECREATIONAL AND SPORTS ACTIVITIES Page 176 – 182: SOCIAL SERVICES Page 186 – 187: TRANSPORTATION

 

The creation of the 2023-2024 edition of the Athens & Thessaloniki Guide has been a collaborative project between UNHCR Greece, the Athens Coordination Center for Migrant and Refugee (ACCMR) and Refugee.Info Greece (International Rescue Committee Hellas). 

This design was made possible in partnership with TripAdvisor Foundation.