Updated at: 2023/05/02
You can reach Helios Helpline on the following Telegram/WhatsApp numbers from 9:00am-3:00pm Monday to Friday; you can also reach the numbers at a different time and leave a message.
+ 30 6909868980 - English-French-Ukrainian-Greek
+ 30 6906656134 - Arabic
+ 30 6906956107 - Sorani-Kurmanji-Turkish
+ 30 6906656125 - Farsi-Pashto-Urdu-Hindi-Panjabi
Please contact Helios Helpline on Telegram if:
- If you are interested in enrolling to HELIOS project.
- If you would like to attend an information session on how to find an apartment
- If you need interpretation support to visit an apartment and rent it
- If you need to transport your belongings to your new apartment
- If you need to know in which ILC you can do your monthly verification and attend integration classes.
- If you want to update your contact number.
Tips for using the HELIOS helpline:
- Please be ready to provide your ID number, when contacting HELIOS helpline.
- The helpline can get very busy, especially at the beginning of the week. If you can't get through, please send a telegram text or voice message.
- Please avoid sending multiple messages to Telegram. Send only 1 message in 1 language and wait for the reply.
- Make sure you inform the HELIOS helpline for any change in your contact information, your address and phone numbers.
Languages spoken: Greek, English, French, Ukrainian, Farsi/Dari, Arabic, Kurmanji, Urdu, Turkish, Pashto, Sorani
Monday open from 09:00 AM to 03:00 PM
Tuesday open from 09:00 AM to 03:00 PM
Wednesday open from 09:00 AM to 03:00 PM
Thursday open from 09:00 AM to 03:00 PM
Friday open from 09:00 AM to 03:00 PM