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Updated at: 2022/12/21

The Special Secretary for the Protection of Unaccompanied Minors of the Ministry of Migration and Asylum and UNHCR launched a Mechanism to rapidly identify unaccompanied children who are homeless or living in insecure conditions and transfer them to safe accommodation in the country.

The Mechanism includes a telephone hotline for identifying and tracing children in need (0030- 2132128888 and 0030- 6942773030 via WhatsApp or Viber), available in six languages (Arabic, Farsi, Dari, Urdu, Punjabi, Bengali and others, based on availability) and in the following days and hours:

Monday - Friday 08:00 - 22:00

Saturday 11:00 - 19:00

The hotline provides guidance to children, citizens, local and public authorities on steps and actions to be taken from the point of identification of an unaccompanied child until his/her timely inclusion in emergency accommodation.

Children will be also provided with material and psychosocial support, interpretation, safe accompaniment when outside the accommodation, including representation during registration procedures with authorities. Additionally, they will have access to the information desks established in Athens and Thessaloniki which serve as points of reference for UAMs in precarious conditions, providing support and guidance with regards to the National Mechanism. Unaccompanied children in the emergency accommodation receive specialized services and further support until they are transferred to long-term accommodation, based on a formal assessment of the child’s needs, background and options available in Greece.

Contact Information

phone: 302132128888

viber: 306942773030


whatsapp: 306942773030




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